FAQ

Why hire a car with driver?

To ensure safe, efficient, professional, convenient and comfortable travel by car, making your journey a real pleasure.

How can i book a transfer?

The service can be booked from our menu on our website, by completing a simple form where you will be asked various information about the transfer. Alternatively you can send an email to info@romashuttleairport.it, or call these numbers +39 3486487619 / +39 3925116631.

How can i pay for the transfer?

You can pay in cash directly to the driver on the day of the transfer or pay in advance by credit card in total safety through a payment link provided by us.

Can i cancel or modify a reservation?

You can modify or cancel your reservation no later than 24 hours from the start of service by contacting us at info@romashuttleairport.it or through these following numbers +39 3486487619 / +39 3925116631. If you prepaid by credit card will be submitted a refund of your amount minus 25% for our commissions and VAT.

Are the prices listed on the site per person?

The prices listed on our website are always per car, never per person.

Are the prices listed on the website fixed or are there extra costs?

The prices listed on our website are fixed and there are no additional hidden costs. Since ours is a private transfer service, the price is predetermined so you know in advance how much the service you need will cost.

Do I need to tip the driver?

The prices listed on our website include everything so tipping the driver is not mandatory. However, if you enjoyed the service you can let the driver know with a free tip.

What can I do if I can't find the driver on the day of the transfer?

If you can't find your driver on the day of the transfer keep calm and check your phone. You will probably receive a call or message from him. If this doesn't happen you can contact us anytime by our email info@romashuttleairport.it or through these following numbers +39 3486387619 / +39 3925116631 (also on WhatsApp).

Can I request a car seat for my child?

Of course. Let us know that you need a car seat for your child by writing it in the message space during the booking process.

I left something in the car. Can the driver retrieve it?

Of course. Contact us by email at info@romashuttleairport.it or by phone at these following numbers +39 3486487619 / +39 3925116631 with the details of your transfer as well as a description of the item you left in the car. Our driver will go out right away to find it. There may be additional costs if the item must be shipped to you.

Can I request a personalized transfer?

Of course. To request a personalized transfer contact us by email at info@romashuttleairport.it or by phone at these following numbers +39 3486487619 / +39 3925116631 with a description of what service you need. We will do our best to accommodate your requests. There may be additional costs in addition to the prices listed on our website.